Privacy Policy lot9 –
Your Personal Data Protection

01 Introduction

Welcome to the Privacy Policy page lot9. This document clearly explains how we collect, use, store, and protect your personal information when you use our platform at lot9.onl.

We understand that your trust is our most valuable asset. That is why we approach privacy not as a mere formality, but as a real responsibility we take seriously every day. This policy is written in plain language so you know exactly what happens with your information.

By using the lot9 platform, you agree to the practices described in this privacy policy. If you disagree with any part of it, please discontinue use of our platform and contact us with any enquiries.

02 Data We Collect

Lot9 only collects data that is strictly necessary to operate the platform and provide quality services to you. The following are the categories of data we collect:

We do not collect sensitive information such as health data, political views, or biometric information unless required by law for specific identity verification purposes.

03 How We Use Your Data

Every piece of information we collect is used for a clear and lawful purpose. lot9 uses your personal data for the following purposes:

• Process account registration and verify your identity in accordance with KYC requirements.
• Process financial transactions including deposits and withdrawals securely and accurately.
• Send important notifications related to your account, including transaction confirmations and security alerts.
• Detect and prevent fraud, money laundering, and other unlawful activities on the platform.
• Enhance and personalise your gaming experience based on your preferences and usage patterns.
• Fulfil legal and regulatory obligations applicable to our platform's operations.
• Send promotional information and bonus offers – only to users who have given their consent.
• Support responsible gaming programmes and identify concerning usage patterns.

We will not use your data for any other purpose without first obtaining your consent. You will be clearly informed of any new use.

04 Data Sharing with Third Parties

Lot9 does not sell or rent your personal data to any party. However, in certain situations, we may need to share information with carefully selected parties:

• Payment Service Providers: Transaction information is shared with integrated payment channel providers solely to process your deposits and withdrawals.
• Technical Service Providers: Hosting, cybersecurity, and analytics partners that help operate the platform – all bound by strict confidentiality agreements.
• Regulatory Authorities: lot9 will disclose the required information to the relevant authorities when mandated by law or a valid court order.
• Identity Verification Agency: During the KYC process, your identity information may be verified through trusted third-party verification services.

All third parties we work with are bound by strict data protection terms and are not permitted to use your data for any purpose other than what is specified in their agreement with lot9.

05 Data Security

Lot9 continuously invests in the latest security technologies and procedures to ensure your data remains protected at all times. The key security measures we implement include:

• 256-bit SSL encryption for all data transferred between your device and our servers.
• Encryption at rest for all sensitive information stored in our databases.
• Two-factor authentication (2FA) available for all user accounts as an additional security layer.
• Round-the-clock 24/7 security monitoring by our cybersecurity team to detect suspicious activity.
• Periodic security audits by independent third parties to identify and address any vulnerabilities.
• Strict internal access controls — only authorised staff may access sensitive user data.

While we take all reasonable precautions, no security system is entirely foolproof. In the event of any data breach affecting your information, we will notify you within 72 hours and take immediate steps to contain the damage.

06 Cookies & Tracking Technologies

Lot9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform for technical improvement purposes.
• Functional Cookies: Save your preferences such as language, display settings, and game preferences for a more personalised experience.
• Marketing Cookies: Used to display relevant offers to you. You may choose to opt out of this type of cookie.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality.

07 Your Rights as a User

As a lot9 platform user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

• Right to Access: You have the right to request a copy of all personal data we hold about you.
• Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data, subject to our legal obligations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your data in a structured, machine-readable format for transfer to another service.

To exercise any of the above rights, please contact the lot9 support team via live chat. We will process your request within 30 business days.

08 Data Retention Period

Lot9 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Our general data retention guidelines are as follows:

• Active account data is retained for as long as your account remains active and for a specified period after account closure.
• Financial transaction records are retained for a minimum of 7 years in compliance with anti-money laundering legal requirements.
• Customer support communication logs are retained for 2 years for quality control purposes.
• Technical and security log data is retained for 12 months before being securely deleted.

When your data is no longer needed, we will delete or anonymise it using standard secure deletion procedures.

09 Changes to This Privacy Policy

Lot9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any significant changes will be communicated to you via:

• In-platform notification at least 14 days before the changes take effect.
• Notification emails sent to the email address registered to your account.
• Updating the "Last Updated" date at the top of this page.

We encourage you to review this page regularly. Continued use of the platform after any changes take effect will be considered your acceptance of the updated policy.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

The lot9 support team is ready to assist you via in-platform live chat, operating 24 hours a day, 7 days a week. We are committed to responding to every privacy-related enquiry in a timely manner and with full respect for your concerns.

For more information regarding the platform's terms of use, please refer to Terms and Conditions us. You can also browse the Responsible Gaming for tips on playing safely and responsibly.