Terms and Conditions lot9 –
Platform Usage Guidelines

01 Acceptance of Terms

Welcome to lot9, an online gaming platform operating under the domain lot9.onl. This Terms and Conditions document constitutes a legally binding agreement between you ("User") and lot9 ("Platform", "we", or "company").

By accessing our website, registering an account, making a deposit, or using any service provided by lot9, you confirm that you have read, understood, and agreed to be bound by all terms and conditions stated in this document, including the Privacy Policy and other policies referenced herein.

If you do not agree with any part of these terms, please stop using our platform immediately. Continued use following any amendment to the terms will be considered acceptance of those changes.

02 Registration Eligibility

To register and use lot9 services, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Is an individual registering on their own behalf, not on behalf of any third party.
• Not be subject to any legal restriction that prevents you from using online gambling services.
• Have full legal capacity to enter into a binding agreement.
• Is not an employee, agent, or immediate family member of a lot9 employee.

Lot9 reserves the right to request proof of identity at any time to verify your eligibility. Failure to provide the required verification documents may result in account suspension or closure.

03 User Account

Each user is only permitted to hold one active account only. Multiple account registrations by the same individual are strictly prohibited and may result in all associated accounts being suspended without a balance refund.

You are fully responsible for all activities that occur under your account. This includes keeping your login credentials and password confidential. Please ensure you log out of your account after each session, especially when using a shared device.

• Information provided during registration must be accurate, complete, and up to date.
• Lot9 is not liable for any losses resulting from unauthorized access caused by your own negligence.
• If you suspect your account has been accessed without authorisation, contact our support team immediately.
• Lot9 uses 256-bit SSL encryption and two-factor authentication (2FA) to protect your account.

04 Deposit & Withdrawal

Lot9 supports a variety of local payment methods including FPX, Maybank2U, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and other methods listed on the platform. All financial transactions are processed through secure, integrated payment channels.

Deposits are typically processed instantly. For withdrawals, the following conditions apply:

• KYC (Know Your Customer) verification must be completed before the first withdrawal is processed.
• Withdrawals may only be made to a bank account or digital wallet registered under the same member's name.
• Any wagering requirement associated with a bonus must be met before a withdrawal can be made.
• Lot9 reserves the right to request additional supporting documents for verification purposes on withdrawals exceeding certain limits.
• Any withdrawal attempt suspected of involving fraudulent activity or money laundering will be frozen and reported to the relevant authorities.

The minimum deposit and withdrawal amounts are as stated on the Deposit our platform and may change from time to time.

05 Bonus & Promotions

Lot9 offers a wide range of bonuses and promotions for both new and existing members. Each bonus offer is subject to specific terms and conditions stated alongside the offer.

• The welcome bonus may only be claimed once per new member.
• All bonuses are subject to minimum wagering requirements before withdrawals are permitted — these requirements will be clearly stated on each offer.
• Lot9 reserves the right to void any bonus obtained through illegitimate means or promotional abuse.
• Bonuses cannot be transferred to another account or directly converted to cash without fulfilling the specified requirements.
• Lot9 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

If there is a conflict between a specific promotion's terms and these general terms, the specific promotion terms shall apply to that offer only.

06 Game Rules

All games available on the lot9 platform — including video slots, bingo, table games, and Live Casino — are operated using a random number generator (RNG) independently audited by third-party certification bodies. This ensures every game outcome is completely random and fair.

• Players are responsible for understanding the rules of each game before they start playing.
• All game outcomes settled by the system are final and cannot be disputed.
• Lot9 is not liable for any losses resulting from technical disruptions beyond our control, including internet connection failures on the player's end.
• In the event of a technical disruption involving our systems, lot9 will investigate and resolve the matter based on stored system records.

07 Prohibited Conduct

To ensure a fair and safe gaming experience for all members, the following activities are strictly prohibited on the lot9 platform:

• Use of automated software, bots, or scripts to automate gameplay or interactions with the platform.
• Any form of fraud, hacking, or attempts to exploit system vulnerabilities.
• Bonus abuse, including opening multiple accounts to claim bonuses repeatedly.
• Colluding with other players to manipulate game outcomes.
• Using the platform for money laundering or any other illegal activity.
• Sharing account information with others or allowing another person to use your account.

Lot9 reserves the right to investigate any activity suspected of violating these rules. Accounts found to be in breach may be suspended or terminated immediately without any refund.

08 Privacy & Data Protection

Lot9 respects your privacy and is committed to protecting your personal information. All data collected is processed in accordance with our Privacy Policy in detail.

• Your personal data is protected with 256-bit SSL encryption during transmission.
• We will not sell or disclose your personal information to third parties without your consent, except as required by law.
• Your account and transaction information is stored securely and accessible only to authorised personnel.

09 Liability Limits

Lot9 provides this platform on an "as-is" basis and makes no express or implied warranties regarding uninterrupted availability, accuracy of information, or fitness for a particular purpose.

• Lot9 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• Lot9's maximum total liability to any user under any circumstances shall not exceed the total amount deposited by that user within the 30 days preceding the claim.
• Lot9 is not liable for any losses caused by delays or failures due to factors beyond our control (force majeure).

10 Account Suspension & Closure

Lot9 reserves the right to suspend or close a user's account at any time for the following reasons:

• Violation of any part of these terms and conditions.
• Activity suspected to involve fraud, money laundering, or collusion.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Self-exclusion requests submitted through the responsible gaming feature.

If an account is closed due to a violation, the remaining balance may be forfeited. For voluntary closures, any remaining balance after all conditions are met will be returned to the player.

11 Amendment of Terms

Lot9 reserves the right to modify, add, or remove any part of these terms and conditions at any time. Any significant changes will be communicated to members via in-platform notification or email at least 7 days before the changes take effect.

Continued use of the lot9 platform after the effective date of any amendment constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of the latest terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions, please contact the lot9 support team via live chat on our platform, available 24 hours a day, 7 days a week. We are ready to assist you in both Bahasa Melayu and English.

You may also refer to the FAQ for answers to frequently asked questions, or browse our Responsible Gaming for more information on how to play within healthy limits.